Terms & Conditions

These terms and conditions govern your use of the ReinMaths website and learning platform. By creating an account or using the service, you agree to them. If you do not agree, please do not use ReinMaths.

We have tried to write them in plain English. Where a clause limits what you can do or what we are responsible for, it is set out clearly rather than buried, and the sections that matter most to you — your right to change your mind, refunds and your legal rights and our responsibility for loss or damage — are listed in the contents.

These terms sit alongside our Privacy Policy and our Cookies Policy , which form part of the agreement between us.

ReinMaths is operated by ReinMaths Limited, a company registered in England and Wales.

• Company number: 17426840
• Registered office: 38 Whalley Road, Clitheroe, BB7 1AW, Lancashire, England
• Email:info@reinmaths.co.uk

Where we are registered for VAT, our VAT number appears on your invoice and prices are stated inclusive of VAT unless we say otherwise.

In these terms, “we”, “us” and “our” mean ReinMaths Limited. “You” means the person who holds the account, and where the account is held by a parent or guardian for a child, it means that parent or guardian.

Age

ReinMaths is built for learners aged 6 to 18. Our questions, marking and progress tracking are written for that age range, and it is who the service is for.

• If you are 13 or over, you may hold an account in your own name.
• If you are under 13, a parent or guardian must set up and hold the account for you and supervise your use of it.
• If you are under 18, you may not enter into a paid subscription. A parent or guardian must do that, and they are the ones contracting with us and paying. By subscribing, they confirm they are over 18 and have authority to use the payment method.

We may ask you to confirm your age or a parent’s consent, and we may suspend an account where we reasonably believe the age requirements are not met.

Where you are

ReinMaths is aimed at users in the United Kingdom. You may use it from elsewhere, but we make no promise that it is appropriate or available in your country, and you are responsible for complying with your local law. Our curriculum content is written against English and Welsh specifications.

Personal use

Your account is for one learner and is personal to you. It is not for commercial resale, for classroom use across a group, or for sharing. If you are a school, tutoring service or other organisation and want to use ReinMaths with several learners, contact info@reinmaths.co.uk — that is a different agreement.

You must give accurate registration details and keep them up to date. You are responsible for keeping your password confidential and for activity that happens under your account.

• Choose a strong password and do not reuse one from another site.
• Do not share your login, and do not let anyone else use your account.
• Tell us at once at info@reinmaths.co.uk if you think someone else has gained access.

We may require you to reset a password or may disable an account where we reasonably believe it has been compromised, or where you have not complied with these terms. Where a parent or guardian holds the account for a child, they are responsible for supervising its use.

ReinMaths gives a learner personalised maths practice. Depending on the plan you are on, that includes:

• a short placement quiz that estimates the level you are working at;
• workbooks of questions generated for that level and refreshed regularly;
• automatic marking with immediate feedback;
• AI-assisted conversion of photographs of handwritten working into typeset maths;
• progress charts and history;
• optional private and public leaderboards.

ReinMaths is a practice and revision tool. It is not a school, not a tutoring service, not an exam board, and it does not award or contribute to any qualification. It does not replace teaching.

A contract between us is formed when we send you an email confirming your registration or your subscription. If we cannot accept your order — for example because payment is refused, because of an error in the price shown, or because you do not meet the age requirements — we will tell you and will not charge you.

The pricing page shows the plans and prices currently on sale, and it is authoritative if it differs from the summary above. Prices include VAT where it applies.

The free trial

• The Foundations trial runs for 7 days from the day you register.
• One trial per person. Trials are not transferable and have no cash value.
• We will not take a payment during the trial. If a payment method is required to start it, we will tell you clearly before you enter it, tell you what will be charged and when, and remind you before the trial ends and any charge is taken.
• You can cancel at any point during the trial and nothing will be charged.

How you pay

Paid subscriptions are billed in advance, monthly, on the anniversary of the day you subscribed. Payments are taken by our payment provider using the card or payment method you give us. Your card details are handled by that provider and are not stored by us.

You authorise us to charge your payment method for each renewal until you cancel. Please keep your payment details current — if a payment fails we will tell you and may retry it. If it keeps failing we may suspend access until it is paid.

Renewal

Subscriptions renew automatically for a further month each time, unless you cancel first. We will send you a reminder by email before a renewal is taken, telling you the amount, the date, and how to cancel if you no longer want it.

Price changes

We may change the price of a subscription. If we do, we will give you at least 30 days’ notice by email before the new price applies to you. The new price will only ever take effect from a renewal, never mid-month, and you can cancel before then if you do not want to pay it. If you cancel for that reason, we will not charge the new price.

If you are a consumer, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 give you the right to cancel a contract made online within 14 days, without giving a reason. The period runs from the day after the contract is made — that is, the day after we confirm your subscription.

How to cancel within the 14 days

Tell us. There is no special form: email info@reinmaths.co.uk with your name and the email address on the account and say that you are cancelling. Cancelling in your account settings works too. Sending your message before the 14 days are up is enough — it does not matter if it reaches us afterwards. We will confirm and refund you within 14 days of being told, using the same payment method you paid with.

If you asked us to start straight away

ReinMaths gives you access as soon as you subscribe, because that is the point of it, and by subscribing you ask us to begin supplying the service immediately. You keep the right to cancel within the 14 days, but we may charge you a proportionate amount for the part of the month you had access to before you cancelled. We refund the rest.

Where you download or otherwise take a copy of digital content within the 14-day period, you agree that supply begins immediately and acknowledge that you lose the right to cancel in respect of that content. Your right to cancel the subscription itself is not affected.

None of this affects your separate right to cancel a subscription at any time, or your rights if something is faulty or not as described.

You can cancel a subscription at any time, for any reason. Cancelling is done in your account settings in a few clicks, or by emailing info@reinmaths.co.uk. We will not make you telephone us, and we will not put obstacles in the way.

• Cancelling stops the next payment. You keep access until the end of the period you have already paid for.
• Outside the 14-day cooling-off period, we do not generally refund part of a month that has already begun — but see Faults, refunds and your legal rights, which is different and is not affected by this.
• You can export your work before you go. Once your account is deleted, your workbooks and progress history are deleted with it, as described in our Privacy Policy .

As a consumer you have legal rights under the Consumer Rights Act 2015 that these terms do not affect and cannot reduce. In summary, digital content and services we supply must be:

• of satisfactory quality;
• fit for purpose, including any particular purpose you told us about before you subscribed;
• as described to you; and
• supplied with reasonable care and skill, within a reasonable time.

If they are not, you are entitled to a repair or replacement, and where that is not possible or we do not do it within a reasonable time and without significant inconvenience to you, to a price reduction — which may be the full amount. If digital content we supply damages your device and we have not used reasonable care and skill, you may be entitled to a repair or to compensation.

If something is wrong, tell us at info@reinmaths.co.uk. We would rather fix it than argue about it. For more detail on your rights, contact Citizens Advice.

ReinMaths is used by children, so the standard of behaviour we expect is higher than the legal minimum. You agree not to:

• break the law, or use ReinMaths for anything unlawful, fraudulent or harmful;
• upload or post anything abusive, threatening, harassing, obscene, discriminatory, or harmful to a child;
• upload anything containing a virus or other malicious code, or otherwise try to damage, disable or overload the service;
• attempt to gain unauthorised access to any part of the service, another user’s account, or our systems;
• scrape, harvest, crawl or bulk-download our questions, answers or any other content, or use automated means to access the service beyond normal use;
• copy, resell, sublicense, publish or otherwise redistribute our content, including by sharing questions or worked solutions publicly;
• use our content or your access to it to train a machine learning model, or to build a competing product;
• reverse engineer, decompile or attempt to derive the source code of the service, except to the extent that the law expressly permits it despite this restriction;
• impersonate anybody, or misrepresent your age or your connection to a learner;
• circumvent or interfere with any security, rate limit or access control.

If you see something that breaches these rules, or anything that worries you about a child’s safety, report it to info@reinmaths.co.uk. We take safeguarding reports seriously and act on them.

Your work stays yours. Answers you write, photographs of your working and anything else you upload belong to you. We claim no ownership of them.

To run the service we need your permission to handle that material, so you grant us a non-exclusive, worldwide, royalty-free licence to store, copy, transmit, adapt and display it, for the limited purposes of:

• showing it back to you and to any linked parent or guardian;
• converting handwritten working into typeset maths;
• marking it and generating feedback and your next questions;
• backing it up and keeping the service secure;
• providing support when you ask us for it.

The licence lasts as long as we host your content and ends when it is deleted, save for copies retained in backups until those expire on their normal cycle.

You confirm that you own or have the right to upload what you upload, and that it does not infringe anyone else’s rights. We may remove content that breaches these terms or the law.

Leaderboards are optional and are off until you turn them on. If you take part:

• choose a display name that does not identify you, your school or where you live — we strongly recommend this for under-18s;
• do not use a name that is offensive, impersonates somebody, or is designed to harass;
• do not manipulate your score, use automated tools, or create additional accounts to gain position.

We may rename or remove an entry that breaches these rules, and may remove a user from leaderboards without removing their access to the rest of the service. You can leave a leaderboard at any time in your settings. What other users can see is set out in our Privacy Policy .

ReinMaths, the ReinMaths name and logo, the website, the software, the question bank, the worked solutions and all other content we supply are owned by us or licensed to us, and are protected by copyright, trade mark and other intellectual property rights.

While your subscription is active, we grant you a personal, non-exclusive, non-transferable, revocable licence to access and use that content for your own learning, or for the learning of the child whose account you supervise. You may print or download material for that purpose.

You may not copy, republish, sell, sublicense, distribute or make our content publicly available, or use it for any commercial purpose, without our written permission. Nothing in these terms transfers any intellectual property right to you.

If you believe something on ReinMaths infringes your copyright, contact info@reinmaths.co.uk with details of the work and where it appears, and we will investigate.

We want to be straightforward about the limits of what a practice platform can do.

• We do not guarantee any particular result. Using ReinMaths will not guarantee a grade, an exam pass, an improvement in attainment or admission anywhere. How much a learner improves depends on how much they use it, on their teaching, and on much else outside our control.
• Our level estimates are estimates. The placement quiz and the difficulty adjustments are our best assessment from the evidence available, not a formal or diagnostic assessment, and they are not a substitute for one.
• Automated marking can be wrong. Handwriting conversion can misread what you wrote, and marking can occasionally get a question wrong. Please check the typeset version before you submit it, and tell us if you think a mark is wrong — we will have a person review it.
• Our content is not exam board material. We write questions against published specifications, but we are not affiliated with, endorsed by, or acting for any exam board or school.

Nothing in this section limits our obligation to supply the service with reasonable care and skill, or your rights under the Consumer Rights Act 2015.

We aim to keep ReinMaths available, but we do not promise it will be uninterrupted or error-free. Access may be suspended for maintenance, repairs, updates or reasons beyond our control. Where we plan downtime, we will give reasonable notice if we can.

We may change the service — adding features, improving them, or withdrawing ones that few people use. Where a change materially reduces what you are paying for, we will give you reasonable notice and you may cancel and receive a proportionate refund of any fees you have paid for a period you will no longer get.

Features described as beta, preview or experimental are provided as they are, may change or be withdrawn, and should not be relied on.

Your right to end this agreement

You may close your account and stop using ReinMaths at any time — see Cancelling your subscription.

Our right to suspend or end it

We may suspend or end your access, on notice, where:

• you materially breach these terms, including the acceptable use rules;
• you do not pay a subscription payment when it is due;
• we reasonably believe your use puts a child, another user or our systems at risk;
• we are required to by law, or reasonably believe your use is unlawful.

Where it is reasonable to do so, we will warn you first and give you a chance to put it right. Where the breach is serious — particularly anything affecting a child’s safety — we may act immediately.

If we end your subscription for a reason that is not your fault, we will refund the unused part of what you have paid. If we end it because of your serious breach, we may not. Ending the agreement does not affect rights or liabilities that arose before it ended, and the sections on intellectual property, liability and governing law survive it.

If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or of our failing to use reasonable care and skill. Loss or damage is foreseeable if it is obvious that it will happen, or if at the time the contract was made both we and you knew it might.

We are not responsible for loss or damage that is not foreseeable. If you are a consumer, we are also not liable for business losses — we supply ReinMaths for personal and educational use, and if you use it for a commercial purpose we will have no liability to you for loss of profit, loss of business, business interruption or loss of business opportunity.

We are not responsible for content on third-party websites we link to, or for services those third parties provide to you directly.

Subject to the paragraph above about what we never limit, our total liability to you in connection with this agreement in any 12-month period is limited to the greater of £100 and the total amount you paid us in the 12 months before the claim arose.

You are responsible for having the equipment and internet connection you need to use ReinMaths, and for keeping your own devices secure and protected against malware.

We are not liable for a failure or delay in performing our obligations caused by an event outside our reasonable control — including fire, flood, severe weather, epidemic, war, terrorism, civil unrest, industrial action, failure of public telecommunications networks, or failure of a supplier or hosting provider despite our reasonable care in choosing them.

We will tell you as soon as we reasonably can and take reasonable steps to limit the effect. If the event continues for more than 30 days, either of us may end the agreement, and we will refund the unused part of anything you have paid.

We may change these terms — because the service changes, because our costs or suppliers change, or because the law changes. The date at the top of this page always shows when they were last revised.

• Minor changes that do not affect your rights take effect when we publish them.
• Material changes take effect no earlier than 30 days after we tell you about them by email or in the service, and they apply from your next renewal, not mid-term.
• If you do not accept a material change, you may cancel before it takes effect and we will refund the unused part of what you have paid.

Changes will not apply retrospectively to anything that happened before they took effect.

If something has gone wrong, please tell us first at info@reinmaths.co.uk. Tell us what happened and what you would like us to do about it. We aim to acknowledge complaints within 5 working days and to resolve them within 28 days, and we will keep you posted if something takes longer.

If we cannot resolve it between us, you can take the matter to court — see Governing law and where you can sue. You can also get free, independent advice from Citizens Advice.

Complaints about how we handle your personal information are dealt with under our Privacy Policy , and can be taken to the Information Commissioner’s Office.

• Transferring this agreement. We may transfer our rights and obligations to another organisation, and we will tell you in writing if we do. Your rights under these terms will not be affected, and if you are unhappy you may cancel and receive a refund of anything you have paid for a service not yet received. You may not transfer your rights to anybody else without our written permission.
• Nobody else has rights under this contract. The agreement is between you and us. No other person has any right to enforce it under the Contracts (Rights of Third Parties) Act 1999, except that a child whose parent or guardian holds the account may enforce the protections in it that are expressed to be for their benefit.
• If a clause is unenforceable, the rest stands. Each paragraph operates separately. If a court decides one is unlawful, the others remain in force.
• Delay is not a waiver. If we do not insist that you do something you must do under these terms, or delay in taking action against you, that does not mean we have given up the right to do so later.
• Notices. We will contact you at the email address on your account, so please keep it current. You can contact us at the email or postal address in Who we are and how to reach us.
• The whole agreement. These terms, together with our Privacy Policy and Cookies Policy, are the agreement between us regarding ReinMaths. This does not limit our responsibility for anything we have said to you that was false or fraudulent.

These terms are governed by the law of England and Wales, and any dispute may be brought in the courts of England and Wales.

If you are a consumer, you keep the benefit of any mandatory protections given by the law of the country you live in, and nothing here takes those away. If you live in Scotland you may bring proceedings in the Scottish courts, and if you live in Northern Ireland you may bring them in the Northern Irish courts.